IONTB App Help — Scanner, Incident Alerts & News

A Favorite is a shortcut. Some accounts start with recommended Favorites, but saving one does not turn it on. Open the gold Favorites panel and use each On/Off switch to choose what plays live. Check the monitored-talkgroups list on Live if you are unsure.

Favorites help you reach individual talkgroups quickly. Quick Sets save a combination of talkgroups you can apply together.

1. Turn on the talkgroups you want in your listening mix.
2. From Live, use the Quick Sets setup shortcut to jump to Customize Quick Sets in Talkgroups.
3. Name a slot and choose Save Current.
4. Apply that Quick Set when you want the same combination again.

Check the monitored list before saving. Quick Sets can include talkgroups from multiple categories. Favorites control individual talkgroups; a Quick Set applies a saved combination.

Open History, choose a single talkgroup, multiple talkgroups, a category, or a Quick Set, then select a start time. The time controls use Eastern time.

• Catch Up & Hold: replay the selected traffic, then continue live with that selection.
• Catch Up & Return Live: replay the selection, then return to your normal live monitoring.
• Return to Normal Live: leave the History selection and resume your usual monitoring.

Previous, Play/Pause, and Next control History playback. Available recordings depend on the service’s retention and your account access.

• Hold focuses live listening on the current talkgroup until released.
• Avoid turns off the current talkgroup and skips its call.
• Clear Queue discards waiting playback and waits for newly arriving calls. Use History if you want to revisit skipped traffic.

First check that Live is running, the intended talkgroups are On, and Hold is not limiting you to one talkgroup. Check device volume and the Bluetooth or vehicle audio destination. A quiet talkgroup may simply have no traffic.

If Audio Reconnecting remains after connectivity returns, bring the app forward. If necessary, use Stop Live and Go Live. Note the time so you can use History to hear missed traffic.

For a connection-limit message, stop listening or sign out on another device using the same account. If talkgroups are missing, check the enabled system, clear search filters, and confirm your access.

A conventional scanning receiver follows one transmission at a time and can miss simultaneous traffic on other channels. The IONTB system records supported radio traffic and lets you select the talkgroups you want to hear and replay available recordings.

When several selected talkgroups are busy, calls can queue for playback. The Now Playing panel shows how many calls remain and their estimated listening time before you catch up. New calls may increase both numbers. Clear Queue discards waiting calls and returns you to newly arriving traffic; History lets you revisit earlier recordings.

In Settings → Emergency tone alerts, choose separately whether to show an in-app alert, hear one announcement, receive a background notification, and mute repeating tone clips while keeping voice traffic. Availability depends on your account and device notification settings. An in-app alert can appear even when you were not monitoring that police talkgroup.

Tap Listen Live to follow the alert talkgroup. Back 1 minute moves replay earlier; tap again to go farther back. Emergency channel · live returns to new calls on that channel. Exit emergency · play waiting calls returns to your normal channels and plays their backlog. Exit emergency · return to my channels live discards the backlog and resumes those channels live. Hide alert hides this event’s banner without changing playback or disabling future alerts.

In History, Police emergency-tone events shows the 10 newest events. Swipe left and tap Remove to hide an event on this device.

Open History, set the date range to today, and choose the relevant collision/crash call type. Leave location blank to search all locations. Add a street or address to narrow the results.

Expand additional filters when you need unit or trauma criteria, then press Search. Open a result to view incident and unit details. Incident History searches calls; Notification History shows alerts sent to your account.

Use the rule’s app notification sound selection for Apple and Android delivery. Sound names are shared across platforms; available playback depends on your installed app build and device settings.

Pushover Sound and Pushover priority are separate settings for accounts with Pushover access. Changing those settings does not select the native app sound. Pushover time-based priority applies to Pushover delivery.

In Alerts, add a weather rule, select the geographic area, and choose the weather event types you want. For state/county selection, choose the state first, then the county. Verify the displayed area before saving.

Select the available delivery methods and sound, save, then send a weather test. Weather access permits you to create rules; it does not mean every weather warning is automatically enabled for your account.

1. Confirm that you are signed in to the intended account and notifications are enabled on this device.
2. Check the rule is enabled, saved, and set to an available delivery method.
3. Check notification permissions, volume, silent settings, and Focus/Do Not Disturb on the device.
4. On Android, check the app’s notification categories/channels and their sound settings.
5. Run a test and check Notification History. A “sent” entry means Apple or Google accepted it; it does not confirm the phone displayed it.

After deleting and reinstalling the app, sign in and enable notifications again. If your account shows an unexpected old device registration, contact support.

Open Alerts → Notification History. Expand the section to review the last three days, filter unread entries, or mark all read. Expired entries stop contributing to unread counts.

Saved alert text can remain available even when its graphic has expired. Phone notification presentation and icon badges also depend on device settings; Android launchers vary in whether they show a dot or a number.

Open your private invitation link, choose and confirm your password, then sign in using your email address. No temporary password is needed for this trial invitation.

Your seven days begin when you complete password setup. The setup link itself expires after seven days. The trial includes Apple, Android, and weather-alert access and ends automatically. There is no automatic charge. View plans to continue access.

Contact IONTB using the support link below with the email associated with your account. A trial invitation is for new trial setup; it does not replace password recovery for an existing account. Never post passwords or private invite links publicly.

On an ordinary return from the background, the native app returns to Calls, closes open map overlays, and refreshes active calls. Opening a notification should take you to that notification’s destination.

IONTB editors mark a newly published story as Breaking news. Readers who choose Breaking news only receive alerts for those marked stories; readers who choose All news alerts receive eligible new article alerts as well. Opening an alert takes you to its story. Device notification permissions, Focus settings, and connectivity affect delivery.

The News app is for reading and sharing. IONTB editors publish articles through the website’s WordPress editor. To send IONTB a tip or photos, use the Media Upload page.

In WordPress, create a new Post. In the IONTB News app alert box, select Breaking news before publishing if it is a breaking story, or select Do not send a notification if the article should publish quietly. Publish the post to make it appear in Latest. When article alerts are enabled, an eligible new post is queued for an app notification; ordinary edits do not resend one. The editor box shows the delivery status.

Talkgroup availability depends on your account permissions.